How we did this month—2019

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in December.

December 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of December
Date Total calls Number of calls answered within 180 seconds
December 2 to 6, 2019 2,071 1,725
December 9 to 11, 2019 1,841 1,543
December 16 to 20, 2019 1,693 1,441
December 23 to 27, 2019 592 521
December 30, 2019 to January 3, 2020 1,054 885

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in December.

December 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of December
Date Average wait time (seconds)
December 2 to 6, 2019 66
December 9 to 11, 2019 68
December 16 to 20, 2019 64
December 23 to 27, 2019 47
December 30, 2019 to January 3, 2020 67

November

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in November.

November 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of November
Date Total calls Number of calls answered within 180 seconds
November 4 to 8, 2019 2,264 1,854
November 11 to 15, 2019 1,810 1,526
November 18 to 22, 2019 2,073 1,754
November 25 to 29, 2019 1,955 1,553

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in November.

November 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of November
Date Average wait time (seconds)
November 4 to 8, 2019 54
November 11 to 15, 2019 50
November 18 to 22, 2019 57
November 25 to 29, 2019 80

October

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in October.

October 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of October
Date Total calls Number of calls answered within 180 seconds
October 7 to 11, 2019 1,978 1,611
October 14 to 18, 2019 1,677 1,416
October 21 to 25, 2019 1,843 1,564
October 28 to November 1, 2019 2,219 1,868

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in October.

October 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of October
Date Average wait time (seconds)
October 7 to 11, 2019 68
October 14 to 18, 2019 65
October 21 to 25, 2019 68
October 28 to November 1, 2019 67

September

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in September.

September 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of September
Date Total calls Number of calls answered within 180 seconds
September 2 to 6, 2019 1,836 1,548
September 9 to 13, 2019 2,190 1,836
September 16 to 20, 2019 2,171 1,832
September 23 to 27, 2019 2,384 2,075
September 30 to October 4, 2019 2,244 1,944

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in September.

September 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of September
Date Average wait time (seconds)
September 2 to 6, 2019 61
September 9 to 13, 2019 66
September 16 to 20, 2019 59
September 23 to 27, 2019 53
September 30 to October 4, 2019 56

August

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in August.

August 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
August 5 to 9, 2019 1,874 1,524
August 12 to 16, 2019 2,065 1,762
August 19 to 23, 2019 2,087 1,756
August 26 to 30, 2019 1,588 1,302

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in August.

August 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of August
Date Average wait time (seconds)
August 5 to 9, 2019 83
August 12 to 19, 2019 59
August 19 to 23, 2019 64
August 26 to 30, 2019 74

July

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in July.

July 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
July 1 to 5, 2019 1,750 1,496
July 8 to 12, 2019 2,036 1,748
July 15 to 19, 2019 2,146 1,732
July 22 to 26, 2019 2,135 1,739
July 29 to August 2, 2019 2,163 1,731

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in July.

July 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of July
Date Average wait time (seconds)
July 1 to 5, 2019 67
July 8 to 12, 2019 64
July 15 to 19, 2019 74
July 22 to 26, 2019 77
July 29 to August 2, 2019 83

June

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in June.

June 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 3 to 7, 2019 2,248 1,927
June 10 to 14, 2019 2,046 1,750
June 17 to 21, 2019 2,306 1,859
June 24 to 28, 2019 2,016 1,611

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in June.

June 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of June
Date Average wait time (seconds)
June 3 to 7, 2019 63
June 10 to 14, 2019 58
June 17 to 21, 2019 80
June 24 to 28, 2019 84

May

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 6 to 10, 2019 2,468 2,040
May 13 to 17, 2019 2,289 1,956
May 20 to 24, 2019 1,981 1,607
May 27 to 31, 2019 2,454 2,005

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in May.

May 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of May
Date Average wait time (seconds)
May 6 to 10, 2019 65
May 13 to 17, 2019 64
May 20 to 24, 2019 74
May 27 to 31, 2019 83

April

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 1 to 5, 2019 3,065 2,524
April 8 to 12, 2019 2,750 2,364
April 15 to 19, 2019 2,050 1,702
April 22 to 26, 2019 2,359 1,870
April 29 to May 3, 2019 2,764 2,307

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in April.

April 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of April
Date Average wait time (seconds)
April 1 to 5, 2019 78
April 8 to 12, 2019 64
April 15 to 19, 2019 78
April 22 to 26, 2019 86
April 29 to May 3, 2019 73

March

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 4 to 8, 2019 3,020 2,566
March 11 to 15, 2019 2,914 2,463
March 18 to 22, 2019 3,583 2,935
March 25 to 29, 2019 3,108 2,543

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in March.

March 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of March
Date Average wait time (seconds)
March 4 to 8, 2019 68
March 11 to 15, 2019 68
March 18 to 22, 2019 76
March 25 to 29, 2019 75

February

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
Feb. 4 to 8, 2019 2,594 2,147
Feb. 11 to 15, 2019 2,249 1,885
Feb. 18 to 22, 2019 2,614 2,197
Feb. 28 to Mar. 1, 2019 3,150 2,517

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in February.

February 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average wait time (seconds)
Feb. 4 to 8, 2019 75
Feb. 11 to 15, 2019 70
Feb. 18 to 22, 2019 67
Feb. 25 to Mar. 1, 2019 87

January

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
Jan. 7 to 11, 2019 2,680 2,168
Jan. 14 to 18, 2019 2,823 2,402
Jan 21 to 25, 2019 3,393 2,836
Jan. 28 to Feb. 1, 2019 2,741 2,311

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in January.

January 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average wait time (seconds)
Jan. 7 to 11, 2019 78
Jan. 14 to 18, 2019 57
Jan. 21 to 25, 2019 66
Jan. 28 to Feb. 1, 2019 68
Report a problem on this page
Date modified: