Six keys to effective communication

The following tips focus on how you can best get your point across during a negotiation.

You may find it helpful to think about communication in the following way: spend 10% of your time advocating your viewpoint, 10% clarifying priorities and requests, and 80% asking questions and gaining information about the other's interests, concerns and priorities.

1. Communicate persuasively

2. Use simple language

3. Prepare to present your ideas clearly

4. Be curious, listen and ask questions

5. Make requests, not demands

6. Body language and tone of voice are important

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