Contact the Government of Canada Pension Centre’s Employer Support Services

With the centralization of Employer Support Services, compensation managers can now contact the Government of Canada Pension Centre on employer-related questions using the following contact information.

When compensation advisors have questions about a member’s account

For specific questions relating to a member's account, compensation advisors should contact the Government of Canada Pension Centre (members) by using the member's toll-free line to speak to the pension expert who is working on the case.

Choosing the correct contact information will ensure a timely response to your queries.

Telephone

Toll free:
1-877-427-1510
Monday to Friday
8 am to 4 pm (Your Local Time)
Telephone Teletype (TTY):
0-506-533-5990 (Collect calls will be accepted)
Monday to Friday
8 am to 5 pm (Atlantic Time)

Facsimile

418-566-2757

Note

Always include your employer name, Pay Office number and your paylist number when providing information by facsimile.

Online

General inquiries

In writing

Public Services and Procurement Canada
Government of Canada Pension Centre
Employer Support Services - Mail Facility
PO Box 9000
Matane QC  G4W 0C6

Note

Always include your employer name, Pay Office number and your paylist number when writing.

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