Contact the Government of Canada Pension Centre
2023 Income Tax Slips
Please note that your income tax slips for the 2023 fiscal year are currently being mailed out until February 29th 2024. If you do not receive them by March 15 2024, please contact us.
Canada Life Transition
Please note, the Government of Canada Pension Centre cannot process positive enrolment, process payments for prescriptions, nor advise on specific coverages; Canada Life is solely able to manage these transactions.
You are encouraged to consult the following resources:
- Welcome Public Service Health Care Plan
- Your Public Service Health Care Plan (PSHCP) Number has changed: Your benefit card and plan number
- Improvements and changes to the Public Service Health Care Plan
- New Public Service Health Care Plan administrator frequently asked questions
- 1-855-415-4414 to connect with Canada Life
Your patience and kindness with the agents you speak with continues to be appreciated.
Pension services feedback survey
If you have contacted the Pension Centre or accessed the online Pension Portal in the last three (3) months, you may receive a phone call or email inviting you to participate in a pension services feedback survey about your experience to see if our services met your expectations. The email will be sent by the research firm Advanis.
Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.
Telephone
- Toll-Free:
- 1‑800‑561‑7930
- Monday to Friday
7 am to 5 pm (Eastern Time)
- Outside Canada and the United States:
- 506‑533‑5800
(collect calls accepted) - Monday to Friday
7 am to 4 pm (Eastern Time)
- 506‑533‑5800
- Telephone Teletype (TTY):
- 506‑533‑5990
(collect calls accepted) - Monday to Friday
7 am to 4 pm (Eastern Time)
Excluding Statutory Holidays
- 506‑533‑5990
We invite you to contact us using your preferred means of communication.
Compensation Web Applications
If you are having technical issues regarding the Compensation Web Applications Registration (CWA) or myKEY registration, please contact your departmental help desk.
Employer-related questions
Compensation advisors should contact the Government of Canada Pension Centre’s Employer Support Services for employer-related questions.
However, for specific questions relating to a member's account, they should continue to contact the Pension Centre by using the member's toll-free line to speak to the pension expert who is working on the case.
In writing
Note
Always include your pension number or Personal Record Identifier (PRI) when writing.
Public Services and Procurement Canada
Government of Canada Pension Centre—Mail Facility
PO Box 8000
Matane QC G4W 4T6
Facsimile
Note
Always include your pension number or Personal Record Identifier (PRI) when providing information by facsimile.
418‑566‑6298
On-line or by email
Note
Do not disclose your pension number, Personal Record Identifier (PRI) or other personal information when corresponding by email. For more information concerning security and the protection of personal information, please read the Disclaimer and Privacy Notice Statement on the General Inquiry page.
About us
Service standards
For information on our service delivery times, please refer to the Service levels page.
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