Contact the Government of Canada Pension Centre
Note
Your Pension will be deposited in your bank account on the third last banking day of the month. For the month of July, your deposit will be on July 29. For more information: Public service pension calendar.
Public service Supplementary Death Benefit
New! Name up to 5 beneficiaries, including minors.
New Canadian Dental Care Plan
The Canadian Dental Care Plan, launched in December 2023, is administered by Health Canada in collaboration with Employment and Social Development Canada, through Service Canada, and Sun Life. If you would like information about this plan, you are encouraged to consult the following resource:
Member feedback survey – 2024
If you have contacted the Pension Centre in the last 3 months, you may receive a phone call or email inviting you to participate in a member feedback survey about your experience with the Pension Centre, and to see if our services met your expectations. The email will be sent by the research firm Advantis.
Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.
The survey period will end February 2025.
Telephone
- Toll-free
- 1‑800‑561‑7930
- Monday to Friday
7 am to 5 pm Eastern time
- Outside Canada and the United States
- 506‑533‑5800
(collect calls accepted) - Monday to Friday
7 am to 4 pm Eastern time
- 506‑533‑5800
- Telephone Teletype (TTY)
- 506‑533‑5990
(collect calls accepted) - Monday to Friday
7 am to 4 pm Eastern time—Excluding Statutory Holidays
- 506‑533‑5990
How did we do this month: We invite you to contact us using your preferred means of communication.
Compensation Web Applications
If you are having technical issues regarding the Compensation Web Applications Registration (CWA) or myKEY registration, please contact your departmental help desk.
Employer-related questions
Compensation advisors should contact the Government of Canada Pension Centre’s Employer Support Services for employer-related questions.
However, for specific questions relating to a member's account, they should continue to contact the Pension Centre by using the member's toll-free line to speak to the pension expert who is working on the case.
In writing
Always include your pension number or Personal Record Identifier (PRI) when writing.
Public Services and Procurement Canada
Government of Canada Pension Centre—Mail Facility
PO Box 8000
Matane QC G4W 4T6
Facsimile
Our facsimile number is: 418-566-6298
Always include your pension number or PRI when providing information by facsimile.
Online or by email
Do not disclose your pension number, PRI or other personal information when corresponding by email. For more information concerning security and the protection of personal information, please read the Disclaimer and privacy notice statement on General inquiry.
About us
Service standards
For information on our service delivery times, please refer to the Service levels.
- Date modified: