Contact the Government of Canada Pension Centre if you are a federal employee

Important Notice: Changes to Public Service Healthcare Plan (PSHCP) & Pensioners’ Dental Services Plan (PDSP) Contribution Rates

Effective April 1, 2025, new monthly contribution rates for the PSHCP and the PDSP will be implemented.

Since contributions are paid one month in advance, the updated rates will be reflected in your March 2025 pension payment for April 2025 coverage.

For more details, visit: Pensioners’ Dental Services Plan contribution rates - Canada.ca, Schedule V - Monthly Contribution Rates

2024 Tax statements

Your year end tax statements will be mailed by the end of February 2025 and should arrive by March 15, 2025. Did you know that you can view your year end tax statements in My Account on Canada Revenue Agency’s (CRA) secure portal at Canada.ca/my-cra-account? Once you have registered, you’ll have access to limited tax information. After you receive and enter your CRA security code, you’ll have access to all services available in My Account, including viewing your tax information slips. This is a quick, convenient, and secure way to view your tax statements.

Announcement of 2025 Indexing Rate

We are pleased to announce that the 2025 indexing rate for public service pension plan benefits has been set at 2.7%. This new rate will take effect on January 1, 2025. To learn more, visit the Indexing rate - Retired members - Pension - Canada.ca.

Member feedback survey – 2024

If you have contacted the Pension Centre in the last 3 months, you may receive a phone call or email inviting you to participate in a member feedback survey about your experience with the Pension Centre, and to see if our services met your expectations. The email will be sent by the research firm Advanis.

Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.

The survey period will end February 2025.

Telephone

We invite you to contact us using your preferred means of communication. How the Government of Canada Pension Centre did in 2025.

Compensation Web Applications

If you are having technical issues regarding the Compensation Web Applications Registration (CWA) or myKEY registration, please contact your departmental help desk.

Employer-related questions

Compensation advisors should contact the Government of Canada Pension Centre’s Employer Support Services for employer-related questions.

However, for specific questions relating to a member's account, they should continue to contact the Pension Centre by using the member's toll-free line to speak to the pension expert who is working on the case.

In writing

Always include your pension number or Personal Record Identifier (PRI) when writing.

Public Services and Procurement Canada
Government of Canada Pension Centre—Mail Facility
PO Box 8000
Matane QC  G4W 4T6

Facsimile

Our facsimile number is: 418‑566‑6298

Always include your pension number or PRI when providing information by facsimile.

Online or by email

Option 1: If you are an Active Federal Employee with access to the Compensation Web Applications (CWA), you can send us a secure message through your message centre in your MY GC Pension portal. Through the secure messaging application, you may include personal information such as your Personal Record Identifier (PRI) or any personal information that is relevant to your file.

Option 2: You can use the general inquiry form. Please do not disclose your Personal Record Identifier (PRI) or any other personal information. For more information about security and the protection of personal information, please refer to the Disclaimer and Privacy Notice Statement on the General Inquiry page.

Option 3: You can send an e-mail to pwgsc.pensioncentre-centredespensions.tpsgc@pwgsc-tpsgc.gc.ca. Please do not disclose your Personal Record Identifier (PRI) or any other personal information. For more information about security and the protection of personal information, please refer to the Disclaimer and Privacy Notice Statement on the General Inquiry page.

About us

About the Government of Canada Pension Centre

Service standards

For information on our service delivery times, please refer to the Service levels.

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