How the Government of Canada Pension Centre did in 2023
View the most recent monthly client call statistics from the Government of Canada Pension Centre
The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.
August
Calls answered within 180 seconds
This table that follows show the weekly average number of calls that we answered within 180 seconds in August.
Date | Total calls | Number of calls answered within 180 seconds |
---|---|---|
July 31 to August 4, 2023 | 6,466 | 5,508 |
August 7 to 14, 2023 | 5,290 | 4,650 |
August 14 to 18, 2023 | 6,342 | 5,488 |
August 21 to 25, 2023 | 5,954 | 5,263 |
August 28 to September 1, 2023 | 6,537 | 5,725 |
Average call wait time
This table that follows show the weekly average wait time for clients calling the Pension Centre in August.
Date | Average wait time (seconds) |
---|---|
July 31 to August 4, 2023 | 67 |
August 7 to 11, 2023 | 55 |
August 14 to 18, 2023 | 61 |
August 21 to 25, 2023 | 53 |
August 28 to September 1, 2023 | 55 |
July
Calls answered within 180 seconds
This table that follows show the weekly average number of calls that we answered within 180 seconds in July.
Date | Total calls | Number of calls answered within 180 seconds |
---|---|---|
July 3 to 7, 2023 | 6,791 | 5,362 |
July 10 to 14, 2023 | 6,845 | 5,728 |
July 17 to 21, 2023 | 7,103 | 5,914 |
July 24 to 28, 2023 | 6,956 | 5,838 |
Average call wait time
This table that follows show the weekly average wait time for clients calling the Pension Centre in July.
Date | Average wait time (seconds) |
---|---|
July 3 to 7, 2023 | 96 |
July 10 to 14, 2023 | 93 |
July 17 to 21, 2023 | 78 |
July 24 to 28, 2023 | 76 |
June
Calls answered within 180 seconds
This table that follows show the weekly average number of calls that we answered within 180 seconds in June.
Date | Total calls | Number of calls answered within 180 seconds |
---|---|---|
June 5 to 9, 2023 | 7,796 | 6,808 |
June 12 to 16, 2023 | 8,513 | 6,72 |
June 19 to 23, 2023 | 8,689 | 6,555 |
June 26 to 30, 2023 | 8,276 | 6,339 |
Average call wait time
This table that follows show the weekly average wait time for clients calling the Pension Centre in June.
Date | Average wait time (seconds) |
---|---|
June 5 to 9, 2023 | 59 |
June 12 to 16, 2023 | 102 |
June 19 to 23, 2023 | 115 |
June 26 to 30, 2023 | 71091 |
May
Calls answered within 180 seconds
This table that follows show the weekly average number of calls that we answered within 180 seconds in May.
Date | Total calls | Number of calls answered within 180 seconds |
---|---|---|
May 1 to 5, 2023 | 7,957 | 5,810 |
May 8 to 12, 2023 | 7,970 | 6,789 |
May 15 to 19, 2023 | 7,600 | 6,583 |
May 22 to 26, 2023 | 6,498 | 5,514 |
May 29 to June 2, 2023 | 7,386 | 6,431 |
Average call wait time
This table that follows show the weekly average wait time for clients calling the Pension Centre in May.
Date | Average wait time (seconds) |
---|---|
May 1 to 5, 2023 | 148 |
May 8 to 12, 2023 | 69 |
May 15 to 19, 2023 | 64 |
May 22 to 26, 2023 | 71 |
May 29 to June 2, 2023 | 61 |
April
Calls answered within 180 seconds
This table that follows show the weekly average number of calls that we answered within 180 seconds in April.
Date | Total calls | Number of calls answered within 180 seconds |
---|---|---|
April 3 to 7, 2023 | 6,761 | 5,634 |
April 10 to 14, 2023 | 7,613 | 5,996 |
April 17 to 21, 2023 | 7,169 | 5,248 |
April 24 to 28, 2023 | 6,048 | 3,848 |
Average call wait time
This table that follows show the weekly average wait time for clients calling the Pension Centre in April.
Date | Average wait time (seconds) |
---|---|
April 3 to 7, 2023 | 80 |
April 10 to 14, 2023 | 94 |
April 17 to 21, 2023 | 154 |
April 24 to 28, 2023 | 306 |
March
Calls answered within 180 seconds
This table that follows show the weekly average number of calls that we answered within 180 seconds in March.
Date | Total calls | Number of calls answered within 180 seconds |
---|---|---|
March 6 to 10, 2023 | 9,282 | 7,746 |
March 13 to 17, 2023 | 9,084 | 7,583 |
March 20 to 24, 2023 | 8,622 | 7,411 |
March 27 to 31, 2023 | 9,618 | 8,370 |
Average call wait time
This table that follows show the weekly average wait time for clients calling the Pension Centre in March.
Date | Average wait time (seconds) |
---|---|
March 6 to 10, 2023 | 70 |
March 13 to 17, 2023 | 73 |
March 20 to 24, 2023 | 62 |
March 27 to 31, 2023 | 57 |
February
Calls answered within 180 seconds
This table that follows show the weekly average number of calls that we answered within 180 seconds in February.
Date | Total calls | Number of calls answered within 180 seconds |
---|---|---|
January 30 to February 3, 2023 | 8,653 | 7,320 |
February 6 to 10, 2023 | 8,846 | 7,152 |
February 13 to 17, 2023 | 10,286 | 8,031 |
February 20 to 24, 2023 | 8,769 | 7,223 |
February 27 to March 3, 2023 | 9,426 | 8,049 |
Average call wait time
This table that follows show the weekly average wait time for clients calling the Pension Centre in February.
Date | Average wait time (seconds) |
---|---|
January 30 to February 3, 2023 | 68 |
February 6 to 10, 2023 | 84 |
February 13 to 17, 2023 | 101 |
February 20 to 24, 2023 | 81 |
February 27 to March 3, 2023 | 65 |
January
Calls answered within 180 seconds
This table that follows show the weekly average number of calls that we answered within 180 seconds in January.
Date | Total calls | Number of calls answered within 180 seconds |
---|---|---|
January 2 to 6, 2023 | 6,235 | 4,028 |
January 9 to 13, 2023 | 7,857 | 6,152 |
January 16 to 20, 2023 | 7,780 | 6,662 |
January 23 to 27, 2023 | 7,954 | 7,052 |
Average call wait time
This table that follows show the weekly average wait time for clients calling the Pension Centre in January.
Date | Average wait time (seconds) |
---|---|
January 2 to 6, 2023 | 215 |
January 9 to 13, 2023 | 105 |
January 16 to 20, 2023 | 121 |
January 23 to 27, 2023 | 52 |
Previous years
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