How we did this month—2019

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

May

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in May.

May 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 6 to 10, 2019 7,027 6,341
May 13 to 17, 2019 7,958 6,944
May 20 to 24, 2019 6,133 5,364
May 27 to 31, 2019 7,739 6,682

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in May.

May 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of May
Date Average wait time (seconds)
May 6 to 10, 2019 42
May 13 to 17, 2019 56
May 20 to 24, 2019 53
May 27 to 31, 2019 56

April

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in April.

April 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 1 to 5, 2019 8,910 7,412
April 8 to 12, 2019 8,207 6,816
April 15 to 19, 2019 6,798 5,314
April 22 to 26, 2019 7,120 5,347
April 29 to May 3, 2019 8,094 7,122

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in April.

April 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of April
Date Average wait time (seconds)
April 1 to 5, 2019 71
April 8 to 12, 2019 71
April 15 to 19, 2019 90
April 22 to 26, 2019 104
April 29 to May 3, 2019 51

March

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in March.

March 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 4 to 8, 2019 8,044 6,082
March 11 to 15, 2019 8,487 7,369
March 18 to 22, 2019 10,707 8,182
March 25 to 29, 2019 9,145 7,550

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in March.

March 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of March
Date Average wait time (seconds)
March 4 to 8, 2019 109
March 11 to 15, 2019 59
March 18 to 22, 2019 93
March 25 to 29, 2019 71

February

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in February.

February 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
Feb. 4 to 8, 2019 8,380 7,208
Feb. 11 to 15, 2019 6,333 5,492
Feb. 18 to 22, 2019 8,734 7,459
Feb. 28 to March 1, 2019 9,313 7,790

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in February.

February 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of February
Date Average wait time (seconds)
Feb. 4 to 8, 2019 62
Feb. 11 to 15, 2019 56
Feb. 18 to 22, 2019 62
Feb. 25 to March 1, 2019 67

January

Calls answered within 180 seconds

The graph and table that follow show the weekly average number of calls that we answered within 180 seconds in January.

January 2019 - Image of a Bar chart depicting the amount of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month. Details in a table following the chart.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
Jan. 07 to 11, 2019 8,896 6,715
Jan. 14 to 18, 2019 8,334 6,641
Jan. 21 to 25, 2019 9,031 6,256
Jan. 28 to Feb. 1, 2019 10,135 7,658

Average call wait time

The graph and table that follow show the weekly average wait time for clients calling the Pension Centre in January.

January 2019 - Bar chart depicting the average wait time for each week of the month. Details in a table following the chart.

Table 2: Average wait time for each week of the month of January
Date Average wait time (seconds)
Jan. 7 to 11, 2019 103
Jan. 14 to 18, 2019 85
Jan. 21 to 25, 2019 145
Jan. 28 to Feb. 1, 2019 99

Archived

Date modified: