How the Government of Canada Pension Centre did in 2023

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of August
Date Total calls Number of calls answered within 180 seconds
July 31 to August 4, 2023 6,466 5,508
August 7 to 14, 2023 5,290 4,650
August 14 to 18, 2023 6,342 5,488
August 21 to 25, 2023 5,954 5,263
August 28 to September 1, 2023 6,537 5,725

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in August.

Average wait time for each week of the month of August
Date Average wait time (seconds)
July 31 to August 4, 2023 67
August 7 to 11, 2023 55
August 14 to 18, 2023 61
August 21 to 25, 2023 53
August 28 to September 1, 2023 55

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of July
Date Total calls Number of calls answered within 180 seconds
July 3 to 7, 2023 6,791 5,362
July 10 to 14, 2023 6,845 5,728
July 17 to 21, 2023 7,103 5,914
July 24 to 28, 2023 6,956 5,838

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Average wait time for each week of the month of July
Date Average wait time (seconds)
July 3 to 7, 2023 96
July 10 to 14, 2023 93
July 17 to 21, 2023 78
July 24 to 28, 2023 76

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of June
Date Total calls Number of calls answered within 180 seconds
June 5 to 9, 2023 7,796 6,808
June 12 to 16, 2023 8,513 6,72
June 19 to 23, 2023 8,689 6,555
June 26 to 30, 2023 8,276 6,339

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Average wait time for each week of the month of June
Date Average wait time (seconds)
June 5 to 9, 2023 59
June 12 to 16, 2023 102
June 19 to 23, 2023 115
June 26 to 30, 2023 71091

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of May
Date Total calls Number of calls answered within 180 seconds
May 1 to 5, 2023 7,957 5,810
May 8 to 12, 2023 7,970 6,789
May 15 to 19, 2023 7,600 6,583
May 22 to 26, 2023 6,498 5,514
May 29 to June 2, 2023 7,386 6,431

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Average wait time for each week of the month of May
Date Average wait time (seconds)
May 1 to 5, 2023 148
May 8 to 12, 2023 69
May 15 to 19, 2023 64
May 22 to 26, 2023 71
May 29 to June 2, 2023 61

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 3 to 7, 2023 6,761 5,634
April 10 to 14, 2023 7,613 5,996
April 17 to 21, 2023 7,169 5,248
April 24 to 28, 2023 6,048 3,848

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 3 to 7, 2023 80
April 10 to 14, 2023 94
April 17 to 21, 2023 154
April 24 to 28, 2023 306

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 6 to 10, 2023 9,282 7,746
March 13 to 17, 2023 9,084 7,583
March 20 to 24, 2023 8,622 7,411
March 27 to 31, 2023 9,618 8,370

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 6 to 10, 2023 70
March 13 to 17, 2023 73
March 20 to 24, 2023 62
March 27 to 31, 2023 57

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
January 30 to February 3, 2023 8,653 7,320
February 6 to 10, 2023 8,846 7,152
February 13 to 17, 2023 10,286 8,031
February 20 to 24, 2023 8,769 7,223
February 27 to March 3, 2023 9,426 8,049

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
January 30 to February 3, 2023 68
February 6 to 10, 2023 84
February 13 to 17, 2023 101
February 20 to 24, 2023 81
February 27 to March 3, 2023 65

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 2 to 6, 2023 6,235 4,028
January 9 to 13, 2023 7,857 6,152
January 16 to 20, 2023 7,780 6,662
January 23 to 27, 2023 7,954 7,052

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 2 to 6, 2023 215
January 9 to 13, 2023 105
January 16 to 20, 2023 121
January 23 to 27, 2023 52

Previous years

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