How the Government of Canada Pension Centre did in 2024

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

April

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of April
Date Total calls Number of calls answered within 180 seconds
April 1 to 5, 2024 6,578 5,284
April 8 to 12, 2024 7,089 6,167
April 15 to 19, 2024 7,399 6,330
April 22 to 26, 2024 7,47 6,430
April 29 to May 3, 2024 7,067 6,179

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Average wait time for each week of the month of April
Date Average wait time (seconds)
April 1 to 5, 2024 89
April 8 to 12, 2024 58
April 15 au 19, 2024 59
April 22 to 26, 2024 61
April 29 to May 3, 2024 55

March

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of March
Date Total calls Number of calls answered within 180 seconds
March 4 to 8, 2024 7,411 6,470
March 11 to 15, 2024 7,420 6,431
March 18 to 22, 2024 7,733 6,536
March 25 to 29, 2024 6,201 5,207

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Average wait time for each week of the month of March
Date Average wait time (seconds)
March 4 to 8, 2024 54
March 11 to 15, 2024 57
March 18 to 22, 2024 68
March 25 to 29, 2024 68

February

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total calls Number of calls answered within 180 seconds
February 5 to 9, 2024 7,584 6,426
February 12 to 16, 2024 8,596 7,087
February 19 to 23, 2024 9,170 7,456
February 26 to 1 March, 2024 8,495 7,195

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Average wait time for each week of the month of February
Date Average wait time (seconds)
February 5 to 9, 2024 78
February 12 to 16, 2024 80
February 19 to 23, 2024 78
February 26 to March 1, 2024 70

January

Calls answered within 180 seconds

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total calls Number of calls answered within 180 seconds
January 1 to 5, 2024 5,861 4,543
January 8 to 12, 2024 7,476 6,055
January 15 to 19, 2024 7,229 6,388
January 22 to 26, 2024 7,150 6,320
January 29 to February 2, 2024 8,271 7,088

Average call wait time

The table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Average wait time for each week of the month of January
Date Average wait time (seconds)
January 1 to 5, 2024 100
January 8 to 12, 2024 85
January 15 to 19, 2024 54
January 22 to 26, 2024 54
January 29 to February 2, 2024 65

Previous years

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