Service standard results of the Government of Canada Pension Centre
Below you will find our latest Service standard results.
| Service (Goal) | Number completed |
Percentage met |
Target |
|---|---|---|---|
| Initial payments to retired members (30 or 45 days) | 559 | 98% | 96% |
| Initial payments to survivors (30 days) | 239 | 98% | 96% |
| Pension benefit division payments (120 or 45 days) | 25 | 100% | 90% |
| Transfer value payments (45 days) | 105 | 99% | 96% |
| Pension transfer out payments (90 days) | 13 | 100% | 90% |
| Return of contribution payments (30 days) | 735 | 99% | 96% |
| Pension benefit division estimates (5 days) | 62 | 100% | 90% |
| Pension transfer out estimates (90 or 30 days) | 11 | 91% | 90% |
| Pension estimates to retired members—in writing (5 days) | 1,543 | 98% | 90% |
| Pension estimates to retired members—over the phone (Immediately) | 772 | 99% | 96% |
| Pension benefit options statements (5 days) | 1,460 | 98% | 90% |
| Pension transfer in estimates (60 days) | 67 | 100% | 90% |
| Service buyback estimates—in writing (5 days) | 492 | 93% | 90% |
| Service buyback estimates—over the phone (Immediately) | 59 | 100% | 96% |