Service standard results of the Government of Canada Pension Centre
Below you will find our latest Service standard results.
| Service (Goal) | Number
completed |
Percentage
met |
Target |
|---|---|---|---|
| Initial payments to retired members (30 or 45 days) | 868 | 97% | 96% |
| Initial payments to survivors (30 days) | 251 | 99% | 96% |
| Pension benefit division payments (120 or 45 days) | 15 | 100% | 90% |
| Transfer value payments (45 days) | 136 | 99% | 96% |
| Pension transfer out payments (90 days) | 23 | 96% | 90% |
| Return of contribution payments (30 days) | 818 | 100% | 97% |
| Pension benefit division estimates (5 days) | 141 | 100% | 90% |
| Pension transfer out payments (90 or 30 days) | 26 | 100% | 90% |
| Pension estimates to retired members—in writing (5 days) | 2,504 | 97% | 90% |
| Pension estimates to retired members—over the phone (Immediately) | 1,446 | 99% | 96% |
| Pension benefit options statements (5 days) | 2,248 | 98% | 90% |
| Pension transfer in estimates (60 days) | 77 | 96% | 90% |
| Service buyback estimates—in writing (5 days) | 912 | 96% | 90% |
| Service buyback estimates—over the phone (Immediately) | 67 | 100% | 96% |
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