Service standard results of the Government of Canada Pension Centre

Below you will find our latest Service standard results.

August 2022
Service (Goal) Number
completed
Percentage
met
Target
Initial payments to retired members (30 or 45 days) 1,376 99% 96%
Initial payments to survivors (30 days) 292 98% 96%
Pension benefit division payments (120 or 45 days) 23 100% 90%
Transfer value payments (45 days) 166 99% 96%
Pension transfer out payments (90 days) 13 92% 90%
Return of contribution payments (30 days) 703 97% 96%
Pension benefit division estimates (5 days) 110 100% 90%
Pension transfer out estimates (90 or 30 days) 11 91% 90%
Pension estimates to retired members—in writing (5 days) 2,220 98% 90%
Pension estimates to retired members—over the phone (Immediately) 1,026 99% 96%
Pension benefit options statements (5 days) 2,032 98% 90%
Pension transfer in estimates (60 days) 115 95% 90%
Service buyback estimates—in writing (5 days) 845 96% 90%
Service buyback estimates—over the phone (Immediately) 100 100% 96%
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