Service standard results of the Government of Canada Pension Centre
Below you will find our latest Service standard results for the Public service pension plan.
| Service (Goal) | Number
completed |
Percentage
met |
Target |
|---|---|---|---|
| Initial payments to retired members (30 or 45 days) | 689 | 97% | 96% |
| Initial payments to survivors (30 days) | 267 | 99% | 96% |
| Pension benefit division payments (120 or 45 days) | 18 | 94% | 90% |
| Transfer value payments (45 days) | 130 | 100% | 96% |
| Pension transfer out payments (90 days) | 24 | 100% | 90% |
| Return of contribution payments (30 days) | 823 | 100% | 96% |
| Pension benefit division estimates (5 days) | 151 | 100% | 90% |
| Pension transfer out payments (90 or 30 days) | 28 | 100% | 90% |
| Pension estimates to retired members—in writing (5 days) | 1,937 | 93% | 90% |
| Pension estimates to retired members—over the phone (Immediately) | 1,296 | 96% | 96% |
| Pension benefit options statements (5 days) | 1,768 | 93% | 90% |
| Pension transfer in estimates (60 days) | 77 | 100% | 90% |
| Service buyback estimates—in writing (5 days) | 1,070 | 94% | 90% |
| Service buyback estimates—over the phone (Immediately) | 94 | 99% | 96% |
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