Service standard results of the Government of Canada Pension Centre

Below you will find our latest Service standard results.

April 2023
Service (Goal) Number
completed
Percentage
met
Target
Initial payments to retired members (30 or 45 days) 559 98% 96%
Initial payments to survivors (30 days) 239 98% 96%
Pension benefit division payments (120 or 45 days) 25 100% 90%
Transfer value payments (45 days) 105 99% 96%
Pension transfer out payments (90 days) 13 100% 90%
Return of contribution payments (30 days) 735 99% 96%
Pension benefit division estimates (5 days) 62 100% 90%
Pension transfer out estimates (90 or 30 days) 11 91% 90%
Pension estimates to retired members—in writing (5 days) 1,543 98% 90%
Pension estimates to retired members—over the phone (Immediately) 772 99% 96%
Pension benefit options statements (5 days) 1,460 98% 90%
Pension transfer in estimates (60 days) 67 100% 90%
Service buyback estimates—in writing (5 days) 492 93% 90%
Service buyback estimates—over the phone (Immediately) 59 100% 96%
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