Get help with Phoenix-related pay issues

Note: An emergency salary advance or a priority payment is available through your department’s internal processes.

For technical Phoenix pay system issues (e.g. cannot get pay stub, need help with extra duty pay, timesheets, schedules, section 34 authorization, etc.), email the Compensation Web Applications service desk at TPSGC.AWRAIDE-CWAHELP.PWGSC@tpsgc-pwgsc.gc.ca or phone them at 1-855-634-2358, between the 7:00 am and 6:00 pm Eastern Standard Time or Eastern Daylight Time.

Step 1: Verify that your organization is served by the Public Service Pay Centre

Step 2: Inform your manager

Advise your manager of your pay issue.  Your manager may be able to help you determine the reason for your pay issue (e.g. incorrect work schedule, etc.).

Step 3: Report your pay issue to the Pay Centre

If your manager is unable to resolve your pay issue, contact the Pay Centre. There are two options for contacting the Pay Centre:

Online: Report your pay issue online to the Pay Centre through the Phoenix Feedback form.

Call Centre: Phone the call centre so that agents can take your information, record and triage your request, and ensure it is dispatched to the appropriate office.

In Canada or the United States: 1‑855‑686‑4729

Outside Canada and the United States: 506‑424‑4330

You will be required to provide the following information:

Step 4: Follow-up

Since your organization is serviced by the Pay Centre, you can use Track myCASE (available on the Government of Canada network only) to follow the status of your pay-related case.

Find out more about Track myCASE (available on the Government of Canada network only).

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