Corporate information: 2020 to 2021 Departmental Plan
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Appropriate minister: Anita Anand, PC, MP
Institutional head: Bill Matthews
Ministerial portfolio: Public Services and Procurement Canada
Enabling instrument: The Department of Public Works and Government Services Act establishes the Department of Public Services and Procurement Canada
Year of incorporation/commencement: 1841
Other: The Minister of Public Services and Procurement has responsibilities under 19 other acts. The most important ones are:
- Canada Post Corporation Act
- National Capital Act
- Expropriation Act
- Defence Production Act
- Seized Property Management Act
- Surplus Crown Assets Act
- Financial Administration Act
Raison d'être, mandate and role: Who we are and what we do
Public Services and Procurement Canada (PSPC) plays an important role in the daily operations of the Government of Canada. It supports federal departments and agencies in the achievement of their mandated objectives as their central purchasing agent, real property manager, linguistic authority, treasurer, accountant, pay and pension administrator, and common service provider. The department's vision is to excel in government operations. Our mission is to deliver high-quality, central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.
The department, founded in 1841, was instrumental in the building of our nation's canals, roads and bridges, the houses of Parliament, post offices and federal buildings across the country.
The Department of Public Works and Government Services Act, passed in 1996, established the current department and set out the legal authorities for PSPC's services. As a common service organization providing government departments, boards and agencies with support services, PSPC delivers on its mandate through 5 core responsibilities:
- Purchase of goods and services
- Payments and accounting
- Property and infrastructure
- Government-wide support
- Procurement Ombudsman (note: the Office of the Procurement Ombudsman [OPO] operates at arm's length from the department)
PSPC's goal is to manage its business in a way that demonstrates integrity, accountability, efficiency, transparency, and adds value for its client departments and agencies, and Canadians.
The portfolio of the Minister of Public Services and Procurement includes the National Capital Commission and 3 Crown corporations (Canada Lands Company Limited, Defence Construction Canada and Canada Post Corporation). The Minister is also responsible for the Federal Public Sector Labour Relations and Employment Board. The OPO also reports to the Minister and operates independently. Details of the operations of the Crown corporations and OPO are provided in separate annual reports that are tabled in Parliament by the Minister.
PSPC is a large organization with experts in a wide variety of fields, from professional purchasers to translators, from accountants to banking experts, and from architects and engineers to sustainable development experts. Across these varying business lines, PSPC needs to be nimble, adaptive and proactive in adjusting to global and public service trends in a timely manner so that we can serve our clients better, plan for future workforce needs, keep pace with rapidly shifting technology trends and meet social environmental and economic expectations.
The department will continue to make progress in advancing on the Minister's mandate commitments and key initiatives in support of other Government of Canada priorities to deliver results for Canadians. More information on mandate commitments can be found in the Minister's mandate letter.
PSPC's approved Departmental Results Framework and program inventory for 2020 to 2021 are as follows.
Core responsibility 1: Purchase of goods and services
PSPC purchases goods and services on behalf of the Government of Canada.
- 1.1 Federal organizations have the products and services they need, when they need them, at the best value
- 1.1.1 Percentage of overall client satisfaction with PSPC procurement services
- 1.1.2 Percentage of original contracts of level 1 (basic) complexity awarded within established timeframes
- 1.1.3 Percentage of original contracts of level 2 (standard) complexity awarded within established timeframes
- 1.1.4 Cost of procurement services per $100 of contract value
- 1.1.5 Percentage of dollar value awarded through competitive contracting processes
- 1.1.6 Percentage of contracts awarded through PSPC standing offers and/or supply arrangements
- 1.1.7 Percentage of competitive procurement processes versus sole source
- 1.1.8 Percentage of complex competitive procurement processes for which at least 2 bids were received (level 3 to 5)
- 1.1.9 Average number of qualified bidders on complex competitive procurement processes
- 1.2 Government purchasing is simpler and easy to access, fair and transparent for suppliers
- 1.2.1 Percentage of suppliers that rate the purchasing process as simpler and easy to access
- 1.2.2 Percentage of contracts awarded for which a valid complaint was filed
- 1.2.3 Percentage of suppliers that rate the purchasing process as fair and transparent
- 1.2.4 Number of agile digital procurements
- 1.3 Government purchasing supports Canada's economic, environmental, and social policy goals
- 1.3.1 Percentage of contract value awarded to small and medium businesses
- 1.3.2 Percentage of PSPC contracts, standing offers and supply arrangements that include “green” goods and services
- 1.3.3 Percentage increase in participation to procurement processes by businesses owned by Indigenous peoples
- 1.3.4 Percentage increase in participation to procurement processes by businesses owned by women
- Procurement leadership
- Procurement services
Core responsibility 2: Payments and accounting
PSPC collects revenues and issues payments, maintains the financial accounts of Canada, issues financial reports, and administers payroll and pension services for the Government of Canada.
- 2.1 Canadians, businesses and organizations receive payments on time and revenues are collected for government services in an efficient manner
- 2.1.1 Percentage of payments issued within established timeframes
- 2.1.2 Percentage of money paid to the Government of Canada that is reconciled within 2 business days
- 2.1.3 Percentage of payments made instead of property taxes to taxing authorities within established timeframes
- 2.2 Members of federal pension plans receive timely and accurate pension payments, benefits and support services to which they are entitled
- 2.2.1 Percentage of pension payments processed that are accurate and on time
- 2.3 In collaboration with government departments, employees receive timely and accurate pay and benefits
- 2.3.1 Percentage of pay transactions processed that are accurate and on time
- 2.3.2 Percentage of cases submitted to the Pay Centre on time
- 2.3.3 Percentage of cases, promptly submitted to the Pay Centre, that have been processed on time
- 2.4 Canadians have timely access to reliable information on Canada's finances
- 2.4.1 The Public Accounts of Canada are posted on the department's website within 24 hours of tabling in the House of Commons
- 2.4.2 Information presented in the Consolidated Financial Statements of the Government of Canada is accurate
- Federal pay administration
- Federal pension administration
- Payments instead of property taxes to local governments
- Payments and revenue collection
- Government-wide accounting and reporting
- Cape Breton operations: Human Resources (HR) legacy benefits
Core responsibility 3: Property and infrastructure
PSPC provides federal employees and Parliamentarians with work space; builds, maintains and manages federal properties and other public works such as bridges and dams; and provides associated services to federal organizations.
- 3.1 Federal real property and associated services meet the needs of federal government clients, partners and/or Parliamentarians, and ensure best value for Canadians
- 3.1.1 Percentage of Crown-owned buildings that are in fair or better condition
- 3.1.2 Percentage of Crown-owned heritage buildings that are in fair or better condition
- 3.1.3 Percentage of PSPC-managed office space that is modernized each year to meet the current Government of Canada workplace fit-up standards
- 3.1.4 Percentage of real property projects that are delivered within scope, on time and on budget
- 3.1.5 Percentage of time that PSPC's real property facilities are fully operational
- 3.1.6 Operating expenses per square metre of Crown-owned office space
- 3.2 Federal infrastructure spending supports Canada's social, economic and environmental priorities
- 3.2.1 Percentage of PSPC owned and lease purchase buildings that provide features to support accessibility in the built environment
- 3.2.2 Percentage in reduction in green-house gas emissions in PSPC Crown-owned building portfolio, excluding housing
- Federal accommodation and infrastructure
- Real property services
- Parliament Hill and surroundings
- Cape Breton operations: portfolio management
Core responsibility 4: Government-wide support
PSPC provides administrative services and tools to federal organizations that help them deliver programs and services to Canadians.
- 4.1 Federal organizations have access to high quality linguistic services and tools
- 4.1.1 Percentage of linguistic services that comply with established quality standards
- 4.1.2 Percentage of overall client satisfaction with the Translation Bureau's language tools and services
- 4.2 The Government does business with ethical suppliers and ensures that sensitive information is handled appropriately
- 4.2.1 Percentage of business integrity verification requests answered within the 4-hour client service standard
- 4.2.2 Percentage of security screenings processed within 7 business days for contractors and sub-contractors requiring access to protected information
- 4.3 Federal organizations have the support services and tools they need to deliver their programs to Canadians
- 4.3.1 Percentage of overall client satisfaction with PSPC support services and tools
- 4.3.2 Percentage of PSPC service standards met
- Linguistic services
- Communication services
- Government-wide corporate services
- Document imaging services
- Asset disposal
- Service strategy
- Canadian General Standards Board
- Security and oversight services
Core responsibility 5: Procurement Ombudsman
The Office of the Procurement Ombudsman operates at arm's-length from federal organizations. It is legislated to review the procurement practices of federal organizations, review complaints from Canadian suppliers, and provide dispute resolution services.
- 5.1 Raise awareness of procurement issues and exchange information (education)
- 5.1.1 Number of educational events per year with small and medium-sized businesses and federal officials
- 5.1.2 Number of geographical locations where these educational events are held
- 5.2 Procurement related issues are addressed through facilitation (alternative dispute resolution)
- 5.2.1 Percentage of alternative dispute resolution processes that result in settlement agreements agreed to by both parties
- 5.3 Procurement related issues are addressed through investigation
- 5.3.1 Percentage of supplier complaint reviews completed within 120 working days as per legislative requirements
- 5.3.2 Percentage of recommendations made by the Ombudsman acted upon by federal organizations
Program inventory: Procurement Ombudsman.
Changes to the approved reporting framework since 2019 to 2020
PSPC only made minor amendments to its 2020 to 2021 Departmental Results Framework. Minor amendments constitute changes at the departmental result and indicator level. As such, PSPC's core responsibilities and program inventory remain unchanged.
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