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Enquire about your pay: Phoenix feedback

From: Public Services and Procurement Canada

If you are experiencing pay issues, or would like to report a problem with your pay (including requesting an emergency salary advance, or accessing your pay information online), please complete the following form.

Whenever possible, we encourage you to visit MyGCPay and discuss your issue or request with your manager before contacting the Client Contact Center or completing this form.

*Please note that this enhanced version of the Phoenix Feedback Form was updated on October 30th, 2022.

 

1
Type of problem
2
Employment information
3
Details of your enquiry
4
Personal information
5
Confirm and Submit

Step 1

1. Please identify yourself (required)
1.5. Requester contact method? (required)
1.51 What would be the best time to contact you? (you can choose more than one option) (required)
1.52 Requester time zone (required)
1.6 Requester preferred language for communication? (required)
2. Are you a student? (required)
3. Are you required to submit timesheets in order to get your regular pay? (required)
5. Type of problem you are reporting (required)
Example: Missing payment, incorrect deductions, receiving too much pay, require record of employment...
Example: cannot get a pay stub/tax slip, access/login issue or need help entering overtime, timesheet, schedule, section 34...

Did you know?

If you are having MyKey issue you should contact your IT service desk

6. Have you previously reported this issue by filling this form or calling at the Client Contact Centre? (required)
6.1 Enter your MyGCPay Enquiry ID or Case ID below. (Example: PCCM0122345, PREC012345)

6.2 Please check the applicable box below (required)

Step 2

1. Select your status (required)
1.1. Select your employment schedule (required)
2. Select your employment status (required)

Step 3

Did you receive your Annex A?
Did you fill and send back your Annex A?

What is the period of acting? (date can be approximative)

2.1 Do you have access to Compensation Web Applications (CWA)? (required)

Please provide period when the issue occurred

Do you have an Connect account?

If yes, please provide the email address used for your account. If no, we will send an invitation link to the email provided in step 4 personal information


Disclaimer

For security and privacy reasons, please do not provide any personal information such as your Social Insurance Number (SIN) or banking information. In addition, we cannot forward email messages on your behalf.

Please read our privacy notice statement.


Characters remaining: 1500

Step 4


7. How would you prefer to be contacted? (required)
7.1 What would be the best time to contact you? (you can choose more than one option) (required)
7.2 Please select your time zone (required)
8. What is your preferred language for communication? (required)

Step 5 - Confirm and Submit

Please review

If you wish to change any of your information, step back through the process and make your changes.

information

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Telephone numbers and email addresses will be removed.
Maximum 300 characters

Thank you for your feedback

Date modified: