Enquire about your pay: Phoenix feedback

1. Please identify yourself (required)

  I’m an employee reporting for myself

  I'm a manager or Timekeeper reporting on someone's behalf

  Third Party (Family, common law, lawyer, accountant, Estate representative)

  I’m a Client Contact Centre Representative

1.1 Requester first name (required)

1.2 Requester last name (required)

1.3 Requester email address (required)

1.4 Requester telephone number (required)

1.41 Additional telephone number (optional)

1.5. Requester contact method? (required)

  By email

  By phone

  I don’t want to be contacted

1.51 What would be the best time to contact you? (you can choose more than one option) (required)

  Morning

  Afternoon

  Evening

1.52 Requester time zone (required)

  Pacific time (British Columbia, Northwest Territories and Yukon)

  Mountain time (Alberta)

  Central time (Saskatchewan, Manitoba)

  Eastern time (Ontario, Quebec, Nunavut)

  Atlantic time (New Brunswick, Nova Scotia, and Prince Edward Island)

  Newfoundland Time (Newfoundland and Labrador)

1.6 Requester preferred language for communication? (required)

  English

  French

1.1 What is your CMT User ID? (required)

2. Are you a student? (required)

Yes

No

3. Are you required to submit timesheets in order to get your regular pay? (required)

Yes

No

5. Type of problem you are reporting (required)

I have a Pay issue or a concern with my pay file.

Example: Missing payment, incorrect deductions, receiving too much pay, require record of employment...

I have a Technical issue with a pay application (MyGCPay, CWA, Phoenix).

Example: cannot get a pay stub/tax slip, access/login issue or need help entering overtime, timesheet, schedule, section 34...

Did you know?

If you are having MyKey issue you should contact your IT service desk

6. Have you previously reported this issue by filling this form or calling at the Client Contact Centre? (required)

Yes

No

6.1 Enter your MyGCPay Enquiry ID or Case ID below. (Example: PCCM0122345, PREC012345)

Enquiry/Case ID (required)
Help with Case ID

6.2 Please check the applicable box below (required)

I have new/additional information to provide

1. Select your status (required)

  Active

  Inactive - Retired / Terminated

  Inactive - On Leave

  Inactive - Other

1.1. Select your employment schedule (required)

Full-Time

Part-Time

As & When Required

Other

2. Select your employment status (required)

  Indeterminate

  Term

  Casual

Please provide period when the issue occurred

3.1 From (YYYY-MM-DD) (required)

3.2 To (YYYY-MM-DD) (required)

Disclaimer

For security and privacy reasons, please do not provide any personal information such as your Social Insurance Number (SIN) or banking information. In addition, we cannot forward email messages on your behalf.

Please read our privacy notice statement.

Privacy notice statement

Provision of the personal information requested in this form is collected under the authority of the Department of Public Works and Government Services Act, s. 12 and will be used for assessing your pay issue. Refusal to provide the requested information may delay or prevent the processing of your pay request. The collection, use and disclosure is described in the Personal Information Banks PWGSC PCE 705 (Public Service Compensation systems) and PSE 904 (Pay and Benefits). Personal Information is protected, and only used and disclosed in accordance with the Privacy Act. Under the Act, individuals have the right of access to and request correction of their personal information, if erroneous or incomplete. Any questions, comments, concerns or complaints regarding the administration of the Privacy Act and privacy policies may be the PSPC Director, Access to Information and Privacy by email at aiprp.atip@tpsgc-pwgsc.gc.ca, by phone at 873-469-3721. If you are not satisfied with the response to your privacy concern or if you want to file a complaint about the handling of your personal information, you may wish to contact the Office of the Privacy Commissioner of Canada or by telephone at 1-800-282-1376.

7. How would you prefer to be contacted? (required)

  By email

  By phone

  I don’t want to be contacted

8. What is your preferred language for communication? (required)

  English

  French

Please review

If you wish to change any of your information, step back through the process and make your changes.