Inquire about your pay: Phoenix feedback

From Public Services and Procurement Canada

If you are experiencing pay issues, or would like to report a problem with your pay (including requesting an emergency salary advance, or accessing your pay information online), please complete the following form.

Step 1

Type of problem you are reporting (required)
Example: Cannot get pay stub, cannot understand paystub, need help with extra-duty pay, timesheet, schedule, Section 34...
Example: Missing payment, require record of employment, incorrect deductions, receiving too much pay, taxation or benefit enquiries...

Step 2

Do you have a case number related to the situation you are reporting?

Your case number can be found in Track myCase (accessible only on the Government of Canada network)

Step 3

Step 4

Disclaimer

For security and privacy reasons, please do not provide any personal information such as your Social Insurance Number (SIN), home or business address, or departmentally assigned case or file numbers. In addition, we cannot forward email messages on your behalf.

Please read our privacy notice statement.

Privacy notice statement

Provision of the personal information requested in this form is collected under the authority of the Department of Public Works and Government Services Act, s. 12 and will be used for assessing your pay issue. Refusal to provide the requested information may delay or prevent the processing of your pay request. The collection, use and disclosure is described in the Personal Information Banks PWGSC PCE 705 (Public Service Compensation systems) and PSE 904 (Pay and Benefits). Personal Information is protected, and only used and disclosed in accordance with the Privacy Act. Under the Act, individuals have the right of access to and request correction of their personal information, if erroneous or incomplete. Any questions, comments, concerns or complaints regarding the administration of the Privacy Act and privacy policies may be the PSPC Director, Access to Information and Privacy by email at aiprp.atip@tpsgc-pwgsc.gc.ca, by phone at 873-469-3721. If you are not satisfied with the response to your privacy concern or if you want to file a complaint about the handling of your personal information, you may wish to contact the Office of the Privacy Commissioner of Canada or by telephone at 1-800-282-1376.



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