Inquire about your pay: Phoenix feedback

From Public Services and Procurement Canada

If you are experiencing pay issues, or would like to report a problem with your pay (including requesting an emergency salary advance, or accessing your pay information online), please complete the following form.

Step 1

Type of problem you are reporting (required)
Example: Cannot get pay stub, cannot understand paystub, need help with extra-duty pay, timesheet, schedule, Section 34...
Example: Missing payment, require record of employment, incorrect deductions, receiving too much pay, taxation or benefit enquiries...

Step 2

Do you have a case number related to the situation you are reporting?

Your case number can be found in Track myCase (accessible only on the Government of Canada network)

Step 3

Step 4


For security and privacy reasons, please do not provide any personal information such as your Social Insurance Number (SIN), home or business address, or departmentally assigned case or file numbers. In addition, we cannot forward email messages on your behalf.

Please read our privacy notice statement below.

Privacy notice statement

This information will be used for the purpose of responding to your questions/comments, and to improve our web presence.

The information will be held in Public Services and Procurement Canada's Personal Information Bank number PSPC PPE 830 (Intranet Services), and retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete.

For more information about your rights, see Info Source. This is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

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