Enquire about your pay: Phoenix feedback

From: Public Services and Procurement Canada

If you are experiencing pay issues, or would like to report a problem with your pay (including requesting an emergency salary advance, or accessing your pay information online), please complete the following form.

Step 1

Type of problem you are reporting (required)

I have a technical issue; Access issue or pay stub issue

Example: Cannot get pay stub, cannot understand paystub, need help with extra-duty pay, timesheet, schedule, Section 34...

I am missing pay or have a concern about my pay

Example: Missing payment, require record of employment, incorrect deductions, receiving too much pay, taxation or benefit enquiries...

Step 2

Please identify yourself (required)

I am a student

What best describes your situation? (required)

Do you have a case number related to the situation you are reporting?

Yes

Case number (for example 01234567)

Your case number can be found in MyGCPay under the CASES tab in the Enquiries and Cases section (accessible only on the Government of Canada network)

Select your estimated amount owed/owing (required)

Choose your classification

Step 3

I am requesting an emergency salary advance, which I understand is issued at the discretion of my manager

Step 4

Disclaimer

For security and privacy reasons, please do not provide any personal information such as your Social Insurance Number (SIN), banking information or home addresses. In addition, we cannot forward email messages on your behalf.

Please read our privacy notice statement.

Please choose a department (required)

First name (required)

Last name (required)

Personal record identifier (PRI) (required)

Email address (required)

Telephone number (required)

Ext.

Please provide details (maximum of 1,000 characters)

Please provide tax information

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Date modified:: 2021-11-10

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