How the Government of Canada Pension Centre did in 2021

View the most recent monthly client call statistics from the Government of Canada Pension Centre

The Pension Centre's service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

December

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in December.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of December
Date Total calls Number of calls answered within 180 seconds
December 6 to 10, 2021 6,452 5,318
December 13 to 17, 2021 6,229 5,442
December 20 to 24, 2021 5,180 4,671
December 27 to 31, 2021 2,647 2,314

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in December.

Table 2: Average wait time for each week of December
Date Average wait time (seconds)
December 6 to 10, 2021 89
December 13 to 17, 2021 55
December 20 to 24, 2021 41
December 27 to 31, 2021 57

November

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in November.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of November
Date Total calls Number of calls answered within 180 seconds
November 1 to 5, 2021 6,857 5,876
November 8 to 12, 2021 5,758 4,710
November 15 to 19, 2021 7,564 6,166
November 22 to 26, 2021 6,642 5,485
November 29 to December 3, 2021 6,915 5,700

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in November.

Table 2: Average wait time for each week of November
Date Average wait time (seconds)
November 1 to 5, 2021 62
November 8 to 12, 2021 79
November 15 to 19, 2021 79
November 22 to 26, 2021 77
November 29 to December 3, 2021 75

October

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in October.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of October
Date Total calls Number of calls answered within 180 seconds
October 4 to 8, 2021 6,932 5,596
October 11 to 15, 2021 5,286 3,952
October 18 to 22, 2021 7,311 5,844
October 25 to 29, 2021 7,097 6,163

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in October.

Table 2: Average wait time for each week of the month of October
Date Average wait time (seconds)
October 4 to 8, 2021 82
October 11 to 15, 2021 128
October 18 to 22, 2021 88
October 25 to 29,  2021 62

September

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in September.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of September
Date Total calls Number of calls answered within 180 seconds
September 6 to 10, 2021 5,220 4,355
September 13 to 17, 2021 6,156 5,036
September 20 to 24, 2021 6,734 5,493
September 27 to October 1, 2021 6,269 5,086

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in September.

Table 2: Average wait time for each week of the month of September
Date Average wait time (seconds)
September 6 to 10, 2021 73
September 13 to 17, 2021 83
September 20 to 24, 2021 79
September 27 to October 1, 2021 87

August

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in August.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of August
Date Total calls Number of calls answered within 180 seconds
August 2 to 6, 2021 4,903 4,176
August 9 to 13, 2021 5,836 5,012
August 16 to 20, 2021 6,228 5,210
August 23 to 27, 2021 5,951 5,092
August 30 to September 3, 2021 6,509 5,581

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in August.

Table 2: Average wait time for each week of the month of August
Date Average wait time (seconds)
August 2 to 6, 2021 63
August 9 to 13, 2021 62
August 16 to 20, 2021 71
August 23 to 27, 2021 63
August 30 to September 3, 2021 63

July

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in July.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of July
Date Total calls Number of calls answered within 180 seconds
July 5 to 9, 2021 6,718 5,664
July 12 to 16, 2021 6,284 5,402
July 19 to 23, 2021 5,834 5,041
July 28 to 30, 2021 5,857 5,112

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in July.

Table 2: Average wait time for each week of the month of July
Date Average wait time (seconds)
July 5 to 9, 2021 71
July 12 to 16, 2021 63
July 19 to 23, 2021 58
July 26 to 30, 2021 57

June

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in June.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of June
Date Total calls Number of calls answered within 180 seconds
May 31 to June 4, 2021 6,506 5,720
June 7 to 11, 2021 6,083 5,509
June 14 to 18, 2021 6,331 5,675
June 21 to 25, 2021 5,683 5,239
June 28 to July 2, 2021 4,814 4,124

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in June.

Table 2: Average wait time for each week of the month of June
Date Average wait time (seconds)
May 31 to June 4, 2021 57
June 7 to 11, 2021 42
June 14 to 18, 2021 45
June 21 to 25, 2021 36
June 28 to July 2, 2021 64

May

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in May.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of May
Date Total calls Number of calls answered within 180 seconds
May 3 to 7, 2021 6,781 6,154
May 10 to 14, 2021 6,584 5,946
May 17 to 21, 2021 6,082 5,572
May 24 to 28, 2021 6,223 5,165

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in May.

Table 2: Average wait time for each week of the month of May
Date Average wait time (seconds)
May 3 to 7, 2021 44
May 10 to 14, 2021 44
May 17 to 21, 2021 40
May 24 to 28, 2021 73

April

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in April.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of April
Date Total calls Number of calls answered within 180 seconds
April 5 to 9, 2021 6,791 4,717
April 12 to 16, 2021 7,669 6,842
April 19 to 23, 2021 6,844 6,244
April 26 to 30, 2021 7,262 6,226

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in April.

Table 2: Average wait time for each week of the month of April
Date Average wait time (seconds)
April 5 to 9, 2021 169
April 12 to 16, 2021 48
April 19 to 23, 2021 41
April 26 to 30, 2021 70

March

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in March.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of March
Date Total calls Number of calls answered within 180 seconds
March 1 to 5, 2021 8,687 6,951
March 8 to 12, 2021 8,015 6,890
March 15 to 19, 2021 8,872 6,259
March 22 to 26, 2021 8,805 6,606
March 29 to April 2, 2021 7,118 4,833

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in March.

Table 2: Average wait time for each week of the month of March
Date Average wait time (seconds)
March 1 to 5, 2021 89
March 8 to 12, 2021 63
March 15 to 19, 2021 125
March 22 to 26, 2021 106
March 29 to April 2, 2021 187

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of February
Date Total calls Number of calls answered within 180 seconds
February 1 to 5, 2021 10,038 7,317
February 8 to 12, 2021 8,039 6,989
February 15 to 19, 2021 8,137 6,899
February 22 to 26, 2021 8,289 7,051

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in February.

Table 2: Average wait time for each week of the month of February
Date Average wait time (seconds)
February 1 to 5, 2021 113
February 8 to 12, 2021 56
February 15 to 19, 2021 67
February 22 to 26, 2021 66

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Table 1: Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of January
Date Total calls Number of calls answered within 180 seconds
January 4 to 8, 2021 7,007 5,441
January 11 to 15, 2021 7,151 5,526
January 18 to 22, 2021 6,832 5,978
January 25 to 29, 2021 8,507 7,213

Average call wait time

This table that follows show the weekly average wait time for clients calling the Pension Centre in January.

Table 2: Average wait time for each week of the month of January
Date Average wait time (seconds)
January 4 to 8, 2021 90
January 11 to 15, 2021 102
January 18 to 22, 2021 57
January 25 to 29, 2021 69

Previous years

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