ProServices Client Satisfaction Report

The purpose of this ‘Client Satisfaction Report’ is to provide feedback to the ProServices method of supply regarding supplier performance demonstrated in a recently awarded ProServices contract. The ‘Client Satisfaction Report’ is optional, but if completed, can be sent to the following email address: tpsgc.proservices.pwgsc@tpsgc-pwgsc.gc.ca for review/action by the Supply Arrangement Authority.

Contract Information

1. Contractor's overall performance

How do you rate the contractor's overall performance?

2. Resources

Did the contractor provide the resources as identified in their proposal?
Did the contractor's resources conduct their work in a professional manner?
Were replacement resources required?

3. Replacement resources

Did the contractor request to replace the resources immediately after contract award?
Did the replacement resources meet the requirements of the request for proposal?

4. Was the Contract completed within the predetermined

Time estimate?
Cost estimate?

5. Were the required Reports and Deliverables

In conformity with the Scope & Tasks of the SOW?
Received in the specified time frame?

6. Contract management

Did the Contractor deal with performance issues in a timely basis?
Did the contractor submit the invoices in accordance with the invoicing instructions?
Did the contractor submit the invoices in accordance with the Basis of Payment?
Did the contractor submit the invoices in accordance with the Method of Payment?
Did the Contractor respond to every TA Request properly?

Remarks

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