ARCHIVED CD 2004-019 / PBDA Contact Information Sheet

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Pension Benefits Division Act (PBDA) Contact Information Sheet

Division of Pension Benefits Services
Contact Information Sheet

For general information about the Division of Pension Benefits, including access to respective forms, you are invited to consult the Pension Benefits Division Act Information Kit at the following address:

The Pension Benefits Division Act (PBDA)

Our office hours are from:
Monday to Thursday: 8 a.m. to 4 p.m. (your local time)
Friday: 8 a.m. to 5 p.m. (Atlantic time)

You can contact our office by:
Telephone (Toll free):
1 800 883-1411

Telecommunication Device for the Deaf:



For security reasons, we ask that you do not send us personal or confidential information via e-mail. This would include your Social Insurance Number (SIN) and your Pension Number (PN). Such information is not yet secure and can be observed by a third party while in transit. Accordingly, out of concern for our client security, we will not reply to you directly by e-mail if the answers to your questions contain personal or confidential information

Superannuation, Pension Transition and Client Services Sector
Division of Pension Benefits Services
Public Works and Government Services Canada
P.O. Box 5010
Shediac, New Brunswick
E4P 9B4

Service Standards
  • The Superannuation, Pension Transition and Client Services Sector (SPTCSS) will return phone calls on Division of Pension Benefits related general inquiries within 48 hours.
  • Requests for Division of Pension Benefits estimates will be completed by the SPTCSS within 5 working days from the receipt of all documentation/data. Where additional data is required from the compensation advisor, the request will be completed within an additional 7 working days.

Should you have any comments or concerns about the services you have received from the SPTCSS, please call 1 800 883-1411 and request to speak to the Chief, Pension Portability Section at extension 8765.