Contact the Government of Canada Pension Centre if you are a federal employee
Member feedback survey – 2025
If you have contacted the Pension Centre in the last 3 months, you may receive a phone call or email inviting you to participate in a member feedback survey about your experience with the Pension Centre, and to see if our services met your expectations. The email will be sent by the research firm Advanis.
Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t have an impact on your pension payments or essential services.
The survey period will end March 2026.
Telephone
- Toll-free
- 1‑800‑561‑7930
- Monday to Friday
7 am to 5 pm Eastern time
- Outside Canada and the United States
- 506‑533‑5800
(collect calls accepted) - Monday to Friday
7 am to 4 pm Eastern time
- 506‑533‑5800
- Telephone Teletype (TTY)
- 506‑533‑5990
(collect calls accepted) - Monday to Friday
7 am to 4 pm Eastern time—Excluding Statutory Holidays
- 506‑533‑5990
- Video Relay Service (VRS): Use your VRS enabled app and device to make and receive calls to 1‑800‑561‑7930
- More information about Canada Video Relay Service: Frequently Asked Questions
We invite you to contact us using your preferred means of communication. How the Government of Canada Pension Centre did in 2025.
Compensation Web Applications
If you are having technical issues regarding the Compensation Web Applications Registration (CWA) or myKEY registration, please contact your departmental help desk.
Employer-related questions
Compensation advisors should contact the Government of Canada Pension Centre’s Employer Support Services for employer-related questions.
However, for specific questions relating to a member's account, they should continue to contact the Pension Centre by using the member's toll-free line to speak to the pension expert who is working on the case.
In writing
Always include your pension number or Personal Record Identifier (PRI) when writing.
Public Services and Procurement Canada
Government of Canada Pension Centre—Mail Facility
PO Box 8000
Matane QC G4W 4T6
Facsimile
Our facsimile number is: 418‑566‑6298
Always include your pension number or PRI when providing information by facsimile.
Online or by email
Option 1: If you are an Active Federal Employee with access to the Compensation Web Applications (CWA), you can send us a secure message through your message centre in your MY GC Pension portal. Through the secure messaging application, you may include personal information such as your Personal Record Identifier (PRI) or any personal information that is relevant to your file.
Option 2: You can use the general inquiry form. Please do not disclose your Personal Record Identifier (PRI) or any other personal information. For more information about security and the protection of personal information, please refer to the Disclaimer and Privacy Notice Statement on the General Inquiry page.
Option 3: You can send an e-mail to pwgsc.pensioncentre-centredespensions.tpsgc@pwgsc-tpsgc.gc.ca. Please do not disclose your Personal Record Identifier (PRI) or any other personal information. For more information about security and the protection of personal information, please refer to the Disclaimer and Privacy Notice Statement on the General Inquiry page.
About us
Service standards
For information on our service delivery times, please refer to the Service levels.
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